'What calculate ErlangC in Python for callcenter
How to see the need over 30 minute intervals? Already insert a history of the number of calls to make a prediction and on top of this projected demand calculate the erlang?
I'm using this code:
import pyworkforce
from pyworkforce.queuing import ErlangC
erlang = ErlangC(transactions=1000, asa=20/60, aht=3, interval=30, shrinkage=0.3)
positions_requirements = erlang.required_positions(service_level=0.8, max_occupancy=0.85)
print("Vagas Requeridas: ", positions_requirements)
But don't show for interval, in graphic or text.
Thanks for help.
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