Screenshotting RDP in python not working but normal screenshotting works fine

Question

I've tried using both mss and pyautogui to take a screenshot of a region in Python 3.7. On my machine the screenshots work great, but when trying to use the same code to screenshot the same region on a remote machine I connect to over RDP or Teamviewer, I get the same error message with both screenshot methods: ValueErrpr: tile cannot extend outside image

I've seen solutions fixing this error when cropping, but not when screenshotting. The screenshot code is as follows, to screenshot a region and convert to PIL image:

        if settings["ALTERNATIVE SCREENSHOT"]:
            with mss.mss() as sct:
                # The screen part to capture
                region = {'top': top, 'left': left, 'width': width, 'height': height}

                # Grab the data
                sctimg = sct.grab(region)
                img = Image.frombytes("RGB", sctimg.size, sctimg.bgra, "raw", "BGRX")
        else:
            img = pyautogui.screenshot(region=(left, top, width, height)) 

This error code appears when using MSS:

and this error code appears when using Pyautogui:

I imagine the fact that this is over RDP is causing this issue. How can I properly take a screenshot with python using a remote display adapter? Thank you.