How can I treat certain patterns as web-site links, that can be followed with org-open-at-point?

Question

At work I frequently deal with support issues that my company keeps track of in a web-based bug tracker.

Each issue has an URL that looks like https://mycompany.com/support/SUPPORT-12345, but of course I don't want to spell this out every time I mention a support issue in my Org-mode file. I would like set up Org-mode in such a way that the pattern SUPPORT-(\d+) is treated as a hyperlink to https://mycompany.com/support/SUPPORT-\1.

I would like to be able to place my cursor over the SUPPORT-2345, type C-c C-o, and have Emacs point my browser to https://mycompany.com/support/SUPPORT-2345. Ideally, SUPPORT-2345 would behave no different than a hyperlink.

Can Org-mode be configured in this way? If not, what is the best alternative?

Answer 1

You should be able to do this with org-link-abbrev-alist. For example, see the below for some I use. You can then put [[Support:1234]] in your Org-mode file and have it treated as the expanded link.

  (setq org-link-abbrev-alist
    '(
      ("DOI" . "http://dx.doi.org/")
      ("FreshDesk" . "https://xyz.freshdesk.com/support/tickets/")
      ("JIRA" . "https://jira.apps.monash.edu/browse/")
      ("Support" . "https://support.xyz.com/helpdesk/tickets/")
      ("ISBN" . "http://isbn.nu/")))

Answer 2

I don't know whether Org-mode have this feature, but there is a bug-reference-mode for it.

Here is sample org file:

;; Local Variables:
;; eval: (bug-reference-mode)
;; bug-reference-bug-regexp: "\\(\\(?:\\(?:SUPPORT\\|support\\)-\\)\\([0-9]+\\)\\)"
;; bug-reference-url-format: "https://mycompany.com/support/SUPPORT-%s"
;; End:

* SUPPORT-123
* support-1234

And you can move point on support-* and press C-c RET (bug-reference-push-button) to open it.

For more detail about Bug Reference, please refer to C-h r g Bug Reference