Firebase App Distribution - No "install" button on Google Play window

Question

I am deploying an aab with Firebase App Distribution to testers in my company for the first time. Devices not any worries while others ...

Some are blocked on the download window without having any buttons.

The problem persists even after clearing the cache and data of the google play services and google play.

The screen is from a Samsung Galaxy S10 with everything updated. The app has been successfully installed on a Samsung Galaxy S8+ (so an older device) and on a Samsung Galaxy A12 (so a most recent device).

An other tester with a Xiaomi mi 11 has the same problem.

Is it a matter of time for all devices to install the app? What can I do ?

Gradle configurations :

defaultConfig {
    applicationId "xxx.xxx.xxx"
    minSdkVersion 21
    targetSdkVersion 32
    versionCode 8
    versionName "0.105"
}

Thank's for your help.

Answer 1

I had the same problem. This worked for me:

1. Go to Google play store settings clear cache and then clear memory.
2. Go to App Testers settings clear cache and then clear memory and allow installation from unknown source for this app.
3. Login back to the app testers app with allowed tester email.
4. Follow the installation instructions.