'D365 CRM - How to enable Activities > Comment pop-out window instead of opening a new window
I am using the D365 CRM (Customer Service Hub) and I was wondering if there's a way to make the Comment window open in a pop-out window instead of opening a new Comment window all together. It would be nice to be able to see the original Case record and add a comment at the same time.
I'd recently enabled the D365 Enhanced Email feature which makes the interface so much better (being able to view the case and write an email at the same time). This was done by going to the "Sales Hub" app in D365 > App Settings > Overview page and clicking 'Manage' under Enhanced Email Settings from there.
So I'm basically wondering if there is something similar that I could apply to the 'Comment' option?
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