Category "amazon-connect"

How to map call duration in call recordings of amazon connect?

We knew that after call recording got enabled in contact flow the call recordings starts working and recording of every call is pushed at S3 as well as we can p

How to get Call Status(Connected, Busy, No answered & Ringing) from Amazon Connect Streams API?

I am using Amazon Connect Streams API [https://github.com/amazon-connect/amazon-connect-streams/blob/master/Documentation.md] and we have different call status

AWS Connect, adding first phone number error. "You've reached the limit of Phone Numbers. To increase limit, contact support. "

I am trying to set up an inbound call center with AWS connect. It should be straight forward, but when I try to claim my first phone number and hit save, it say

How to update agent status from lambda function

I am working on Amazon Connect application. I am using lambda for handling backend data. My requirement is to change agent status from lambda call using AWS SDK