'Can Amazon Connect be integrated with a backend service?

I have been working on developing a chat-bot for an application. I want to use Amazon Connect to power chat-bot. I wanted to understand, if there is a way through which Amazon Connect fetches response from my backend service whenever client posts a question in chatbox.

Expected flow

client (asks question) ---> AWS Connect (calls service) ---> My backend Service (sends response for the question)

Thanks

amazon-connect

Solution 1:^[1]

You can integrate the contact flow with a lambda function, then use the lambda function to call your own backend service.

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Solution 1	B... James B.

'Can Amazon Connect be integrated with a backend service?

Solution 1:[1]

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Related Questions

Solution 1:^[1]