'Calculate Case Resolve Time Based on Business hours
I need a solution to calculate the hour of resolving a case. Its important to be in my local business hours. My mostly cases resolve via workflows. What are the possible ways and solutions? Can I create a service activity when case is created and update in on resolve time? If yes Could anybody explain a little more about this?
Any Idea?
Solution 1:[1]
We can not access calendarrule entity which describe rules of calendar we have. There is a unsupported way to create a query and call that query on your plugin/workflow.
Sources
This article follows the attribution requirements of Stack Overflow and is licensed under CC BY-SA 3.0.
Source: Stack Overflow
| Solution | Source |
|---|---|
| Solution 1 | Alireza Azadi |