TFS Form fields not working in Visual Studio 2019 but work on web

Question

I will start by saying that I am not a developer, I use Visual Studio only for TFS as a means of contributing to Work Items in our project (I am a product owner).

On TFS web, there are some fields we have that give us a multiple-choice made up of a number of checkboxes. In the Team Explorer / Work Item view in TFS, these fields do not work and give me the following error:

Could not find a part of the path 'C:\ProgramData\Microsoft\Team Foundation\Work Item Tracking\Custom Controls\16.0\GLMultiValueControl.wicc'.

I assume what is happening is that this file defines the allowed values for this field, however the file isn't there. In addition, the following directory doesn't exist either:

C:\ProgramData\Microsoft\Team Foundation

Is there some command I need to run to synchronise my local copy of TFS with the server? I find it surprising that the Team Foundation folder doesn't exist, maybe I've missed something with the installation?