'Rasa TEDPolicy doesn't wokr when user persists in asking the same question with entity

stories:
  - story: user persists in asking for help
    steps:
    - intent: help
    - action: utter_help
    - intent: help
    - action: utter_help
    - intent: help
    - action: action_human_handoff

As above configuration,this can be done successfully when there are no entities in the example, but it is not successful if there are entities in the example.as follows： In the story below, the user asks for conditioner three times in a row. The first two times, the bot sends the same message, but the third time trigger another actions。

nlu.yaml

- intent: conditioner
  examples: |
    - 如何打开空调
    - 怎么打开空调
    - 空调路径
story.yml

- story: conditioner
  steps:
    - intent: conditioner
    - action: utter_conditioner
    - intent: conditioner
    - action: utter_conditioner
    - intent: conditioner
    - action: utter_uploadlog

But, as the following configuration, it always performs utter_conditioner.

nlu.yaml
- intent: conditioner
  examples: |
    - 如何打开[空调](device)
    - 怎么打开[空调](device)
    - [空调](device)路径
rasa


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