'Queue members are not getting email notification
Whenever I assign a case to Queue, the users in that particular queue are not getting email notification, that the cases are allotted to them. I have checked the following:
- In the support settings, send email notification when case owner is changed is checked.
- In the deliverability, it is set to "All Email"
- The user have the read/write permission to that particular record as well
Even after this, nothing seems to be working.
Can anyone help?
Solution 1:[1]
Have you checked the Queue's definition?
And if you use assignment rules - in each step you might want to specify the email template.
Solution 2:[2]
go to Setup > Process Automation Settings > Enable 'Send an email each time automation updates the same record' set to true
Sources
This article follows the attribution requirements of Stack Overflow and is licensed under CC BY-SA 3.0.
Source: Stack Overflow
| Solution | Source |
|---|---|
| Solution 1 | eyescream |
| Solution 2 | Chris Golger |