'Is there a way to enable keystroke input for a specific fulfillment while being on the call?
I am building an agent and integrated it with telephony. I don't want the caller to orally say some of the sensitive or complex information to the agent, instead I want the caller to key in the information using the keypad while being on the call with the agent.
Solution 1:[1]
To allow the caller to enter digits via the phone keypad, you can enable and configure DTMF (Dual-tone multi-frequency signaling) for parameters.
Sources
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Source: Stack Overflow
| Solution | Source |
|---|---|
| Solution 1 | Svetlana |