'Human agent handoff from a Microsoft Teams chatbot

I built a chatbot using Dialogflow ES and integrate it with Microsoft Teams, now my bot is working well in Teams. If my bot fails to answer sometimes then I want to handover the conversation to human agent. How can I connect to a live agent from Microsoft Teams chatbot, is there any platform available to do that?

Thanks in advance

azuredialogflow-esmicrosoft-teams


Solution 1:[1]

Adding answer from the comment section:

There is a sample FAQ bot which is a friendly Q&A bot that brings a human in the loop when it is unable to help. Please check the following links - FAQ Plus and microsoft-teams-apps-faqplus

Sources

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Source: Stack Overflow

Solution Source
Solution 1 ChetanSharma-msft

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