Handle inbound telephone calls via Azure Communication Services

Question

Is it possible to receive a PSTN telephone call with Azure Communication Services?

All the docs and the demos talk about initiating a call to a known number.

My use case is that somebody rings a phone number from their mobile phone (PSTN) and I want to be able to handle the call.

I cant find any documentation that discusses this or how to do routing! For example, which route the call to a particular agent.

Have I missed something? Any thoughts?

Answer 1

For anybody looking.... you cant as of 18/03/2022

This came directly from a conversation with Microsoft.

You can initiate a call via the API, but you cannot receive a call made from a telephone on a PSTN or manage routing etc.