'Genesys Pulse - Adding a Custom Statistic to a Template
I'm trying to add a custom Statistic to Pulse Web. This statistic is currently used in CCpulse and I'm trying to replicate it in Pulse Web. From the documentation it seems like I need the Main Mask, Subject and Category but it's never explained how they come into play.
Is there a way for me to pull this statistic via Formula or the Statistic Type field? I tried using the same Statistic Type name I saw in CCPulse but this gave me an ERROR value.
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