'Does Google Dialogflow's phone integration gateway has the DTMF cabability?
I have integrated dialogflow's Phone Gateway with my agent. I want to know if dialogflow's phone integration gateway has DTMF capability? Example, I want something like, press 1 for this and press 2 for this? and then that bot should work on numbers entered by user? So, is there a way to get the numbers input from the user and get the value entered by the user in dialoglow response? Thanks
Solution 1:[1]
DTMF capability is available in the Dialogflow CX Phone Gateway integration, but not available out-of-the-box in Dialogflow ES Phone Gateway.
Check the DTMF for telephony integrations documentation for instructions on how to implement DTMF in the Dialogflow CX edition.
Sources
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Source: Stack Overflow
| Solution | Source |
|---|---|
| Solution 1 | Svetlana |