'Reg: tnsping not working sql developer connnecting

in our env tnsping on connection string not working, but while connecting through sql developer able to connect to db using tns and network_alias name, but in sql developer also when trying to connect through connect identifier discription address not connecting.

while connecting to sqlplus database getting below error. Status : Failure -Test failed: ORA-29048: Unexpected message received.

below is the error getting

tnsping TSUAT_SSL.TRA

Used parameter files:
F:\app\client\prt\product\12.1.0\client_5\network\admin\sqlnet.ora

used TNSNAMES adaptor to resolve the alias

Attempting to contact (DESCRIPTION=(ADDRESS_LIST=(ADDRESS=(PROTOCOL=TCPS)(HOST=ORACLE.DTRA.LOCAL)(PORT=2484)))(CONNECT_DATA=(SERVER=DEDICATED)(SERVICE_NAME=TSU)))

TNS-12560: TNS:protocol adaptor error

C:\Windows\system>


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