'problem with solving the task related to operating on incidents in service now

I am new to service now and have a problem with how to do two tasks. what is 1. it seems to me that it should be done using bussines roles, but I don't know what script to use here ... I blocked. in the second case, I don't know where to start. Can someone help?

  1. As an itil user, I should be able to move an incident to an On Hold state and specify a Date/Time. When this Date/Time is reached, the incident state should change to Update Required. This is so I am reminded that an incident I was working on requires my attention.
  2. As an itil user, I should not be able to select a priority for an incident that is lower priority than any of its children.

If I select a priority for a child incident that is higher than its parent, then I should receive a warning on submit. If I choose to submit anyway, then the parent incident’s priority should be updated to match the child’s.

servicenow


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